• For all services the minimum service per visit is a 1 hour with fifteen minute increments thereafter with the exception of personal care minimum service per visit is 45 minutes.
• Where staff use their own car on behalf of a client travel charges as per the schedule above
  will be applied.
• Emergency call outs shall incur a call-out charge prior to the normal rates being applied for
  the duration of the shift applicable to the time of day.
• In certain situations where continuous client engagement and care is needed, above those
  stated during an Overnight or Live in Care shift then portion of the shift will be deemed active
  and hourly rate will be applicable.
• Guardian Network reserves the right to review pricing in line with any Wage Awards increase

Personal Care refers to assistance with self-care tasks such as showering, grooming, food preparation, shopping, transport and assistance with mobility.
Respite Care refers to care provided to a client to allow the usual caregiver or family member to have a break from their caring responsibilities.
Domestic Care refers to household activities like cleaning, dishwashing, clothes washing and ironing.
Nursing Services refers to professional health care provided by a Registered Nurse or an Enrolled Nurse.
Community Access refers to organized transportation for a client whereby they may access the community.
Post-Acute refers to both long and short term recovery in which we coordinate with medical professionals to provide a comfortable level of care.
Child Care refers to the provision of care services to minors below the age of eighteen.
Disability Care refers assistance and re-enablement programs with a wide range of disabilities.
Dementia Care refers to professional care for suffers of dementia.

Guardian Network is committed to providing you with the highest standard of quality in the services we provide. We greatly appreciate your feedback as this helps us to improve our services. As a Guardian Network client you have the right to raise issues or concerns without your access to services being compromised. All concerns and complaints are treated in confidence and any positive feedback is also appreciated.

If you have any concerns, complaints or compliments with regard to the quality of care and services you receive or the way in which your personal or health information has been handled, please contact a Guardian Network team leader who will investigate and work with you to find a suitable solution.

Guardian Network respects your right to privacy and we are committed to managing personal health information in a respectful way in accordance with legislation. When we are planning service delivery we collect a range of personal health information. This information enables us to provide our clients with appropriate care and services.

The statutory public holidays are determined and governed by the Business Victoria website at the following link CLICK HERE

GST has been excluded from all prices presented in the schedule above. GST generally applies to all services purchased by another organization on behalf of clients. Clients purchasing services directly from Guardian Network for Home Care, Domestic Care, Gardening, Property Maintenance and Other Services will be charged GST. *Private clients are generally exempt from paying GST on all personal care services.

Guardian Network provides a dependable and reliable service to clients, however has a responsibility and commitment to staff requirements as well. We therefore require a minimum of three hours’ notice of a cancellation or a charge at full cost for the full service booked will apply. Guardian Networks standard business hours are 7.00am to 5.00pm Monday to Friday and 7:30am – 4:00pm Saturday, Sunday and public Holidays